Politique de remboursement
REFUND & RETURN POLICY
Last Updated: August 12, 2026
At Lady Sif’s Den of Inequity, we want you to feel confident when placing an order. Because many of the products we sell are intimate, personal-use, or hygiene-sensitive items, our return policy must balance customer service with health and safety considerations.
Please review this policy before making a purchase.
1. RETURN ELIGIBILITY
Unless otherwise stated below, eligible unopened and unused merchandise may be returned within 30 days of delivery.
To qualify for a return, an item must be:
• Unused
• Unworn
• Unwashed
• Unopened where the product has sealed or hygiene-protective packaging
• In its original packaging
• In resalable condition
• Accompanied by proof of purchase
Items that do not meet these conditions may not be eligible for return.
Before sending any product back, please contact us at info@ladysifsden.com.
Do not return merchandise directly to a supplier, manufacturer, or address appearing on a shipping label unless Lady Sif’s Den specifically instructs you to do so.
2. INTIMATE & PERSONAL-USE PRODUCTS
For health, hygiene, and safety reasons, certain products cannot be returned after their packaging, protective seal, or hygiene seal has been opened.
This may include:
• Sex toys and intimate devices
• Personal massagers
• Anal products
• Masturbation products
• Dolls and similar intimate-use products
• Lubricants
• Massage oils
• Enhancement products
• Intimate cleaners
• Personal-care products
• Other products intended for intimate or bodily contact
An intimate product that remains unopened, unused, and in its original sealed packaging may be eligible for return if it otherwise meets this policy.
A product that is defective, damaged, incorrect, or otherwise covered by applicable consumer-protection law will be handled under the applicable sections below regardless of ordinary hygiene-based return restrictions.
3. LINGERIE, APPAREL & WEARABLE ITEMS
Eligible lingerie, apparel, costumes, swimwear, and similar wearable products may be returned within 30 days of delivery if they are:
• Unworn
• Unwashed
• Free from stains, odors, cosmetics, lotions, or other signs of wear
• In original condition
• Returned with original packaging and tags where applicable
For hygiene reasons, panties, thongs, bodystockings, hosiery, or other garments involving intimate contact may not be returnable once worn or tried on where doing so would make the product unsuitable for resale.
Items showing signs of wear, washing, alteration, damage after delivery, or removed hygiene protection may be refused.
4. NON-RETURNABLE ITEMS
Unless defective, damaged, incorrectly shipped, or otherwise required to be accepted by applicable law, the following are generally non-returnable:
• Opened intimate-use products
• Used products
• Opened lubricants, oils, cleaners, enhancement products, or personal-care products
• Products with broken or removed hygiene seals
• Worn or washed intimate apparel
• Gift cards
• Final-sale merchandise when clearly identified as final sale before purchase
• Items damaged through misuse, improper cleaning, improper storage, alteration, or failure to follow manufacturer instructions
Nothing in this section limits rights that cannot legally be waived.
5. DAMAGED ITEMS
Please inspect your order after delivery.
If an item arrives damaged, contact us as soon as reasonably possible at:
info@ladysifsden.com
Include:
• Your order number
• The name of the affected product
• A description of the damage
• Clear photographs of the product
• Photographs of the packaging and shipping container when relevant
Please retain the item, packaging, shipping materials, and shipping label while we review the issue.
Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.
Do not discard a damaged item unless we tell you that doing so is appropriate.
6. DEFECTIVE PRODUCTS
If a product appears to have a manufacturing defect or fails during normal intended use, contact us at info@ladysifsden.com with your order number and a description of the problem.
We may request photographs, video, troubleshooting information, serial or lot information, or other reasonable documentation necessary to evaluate the issue.
Some products may also be covered by a manufacturer's warranty.
Where appropriate, we may assist with the manufacturer's warranty process or provide instructions regarding the available remedy.
A defect does not include damage resulting from misuse, improper storage, improper cleaning, incompatible accessories or lubricants, unauthorized modification, normal wear and tear, or failure to follow product instructions.
Manufacturer warranties do not replace any rights or remedies available under applicable law.
7. WRONG ITEM RECEIVED
If we or one of our fulfillment partners sends you an item different from the item you ordered, contact us promptly at:
info@ladysifsden.com
Please provide your order number and photographs showing the item received.
We will review the issue and arrange an appropriate resolution.
You will not be required to pay return shipping costs for merchandise incorrectly shipped due to our error or the error of our fulfillment partner.
8. MISSING ITEMS
Lady Sif’s Den operates primarily as a dropshipping retailer, and products in the same order may be fulfilled by different suppliers.
As a result, an order containing multiple products may arrive in separate packages, on separate dates, and with separate tracking numbers.
If an item appears to be missing, first review any available shipment and tracking information.
If all expected shipments have been delivered and an item is still missing, contact:
info@ladysifsden.com
Include your order number and the item you believe is missing.
9. RETURN AUTHORIZATION
Contact us before returning merchandise.
Because our products may be fulfilled from multiple locations, the correct return destination may not be the address shown on the original package.
Unauthorized returns sent to an incorrect supplier, warehouse, manufacturer, or shipping address may delay or prevent processing.
Once a return is approved, we will provide applicable return instructions.
10. RETURN SHIPPING
Unless the return results from a damaged, defective, incorrect, or otherwise qualifying problem attributable to Lady Sif’s Den or its fulfillment partners, customers are generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the refund results from our error.
When returning higher-value merchandise, we recommend using a trackable shipping method and retaining proof of shipment.
Lady Sif’s Den is not responsible for authorized return packages lost during return transportation before they are received by the designated return location, except where applicable law provides otherwise.
11. REFUNDS
Once an authorized return is received and inspected, we will notify you regarding the status of the refund.
If approved, the refund will generally be issued to the original payment method.
The amount refunded may exclude original shipping charges or return shipping costs when those charges are non-refundable under this policy.
Please remember that banks, credit card companies, and payment providers may require additional processing time after a refund has been issued.
12. REFUND PROCESSING TIME
Approved refunds are generally initiated within 10 business days after the returned merchandise has been received and approved.
Once we issue the refund, the time required for the funds to appear in your account is controlled by your bank, card issuer, or payment provider.
If more than 15 business days have passed since we confirmed that a refund was issued and you have not received it, contact us at:
info@ladysifsden.com
13. EXCHANGES
Because of hygiene considerations and our dropshipping fulfillment model, direct exchanges may not always be available.
When an eligible product needs to be exchanged, we may process the original product as a return and have you place a new order for the desired product.
For damaged, defective, or incorrectly shipped merchandise, we may instead arrange a replacement when appropriate and available.
14. SIZE & FIT
Please review available sizing information before ordering lingerie, apparel, costumes, and other wearable merchandise.
Sizing can vary between brands and manufacturers.
A sizing or fit issue does not override hygiene restrictions once an intimate garment has been worn or otherwise made unsuitable for resale.
Eligible unworn merchandise may still qualify for return under the terms of this policy.
15. COLORS, PACKAGING & MINOR PRODUCT VARIATIONS
Manufacturers may occasionally update packaging, labeling, colors, or minor product details without advance notice.
Computer and mobile displays may also represent colors differently.
Minor differences that do not materially change the product's identity, functionality, size, or advertised characteristics generally do not constitute a defect.
If you believe the product received materially differs from what was advertised, contact us and we will review the issue.
16. ORDER CANCELLATIONS
We begin processing orders as quickly as possible.
If you need to request a cancellation, contact:
info@ladysifsden.com
as soon as possible after placing your order.
We will attempt to accommodate cancellation requests, but we cannot guarantee cancellation after an order has entered processing with a supplier or fulfillment partner.
If the order has already shipped, any available return will be handled according to this policy.
17. UNDELIVERABLE OR REFUSED PACKAGES
Orders returned because of an incorrect or incomplete address, refusal of delivery, failure to retrieve a package, or another delivery problem may be subject to return shipping charges, reshipping costs, or other carrier charges where permitted by law.
Refund eligibility will depend on whether the merchandise is successfully returned in an eligible condition.
Please see our Shipping Policy for additional information regarding delivery.
18. CHARGEBACKS & PAYMENT DISPUTES
If you believe there is a problem with an order or charge, please contact us first at info@ladysifsden.com so we have an opportunity to investigate and resolve the issue.
Nothing in this policy prevents you from exercising legitimate rights available through your bank, card issuer, payment provider, or applicable law.
Fraudulent or intentionally abusive payment disputes may be contested using applicable order, shipment, delivery, and communication records.
19. PROMOTIONAL & DISCOUNTED ITEMS
Unless an item was clearly identified as final sale before purchase, purchasing an item at a promotional or discounted price does not automatically make it ineligible for return.
Eligible discounted products remain subject to the same condition, hygiene, and return requirements described in this policy.
20. GIFTS
Refunds are generally issued to the original payment method used to purchase the order.
If you received an item as a gift and need assistance with an eligible return, contact us. Proof of purchase or the original order information may be required.
21. CONSUMER RIGHTS
Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived under applicable law.
If applicable law provides you with greater rights than this policy, those legal rights will apply.
22. ABUSE OF RETURN POLICY
We reserve the right, to the extent permitted by law, to refuse returns or restrict future transactions when we reasonably determine that there is evidence of fraud, return abuse, deliberate product damage, false claims, or repeated misuse of our policies.
Legitimate damaged, defective, or otherwise legally protected claims will continue to be handled according to applicable law.
23. CONTACT US
For returns, refunds, damaged products, defective merchandise, or other order concerns, contact:
Lady Sif’s Den of Inequity
Email: info@ladysifsden.com
Nevada, United States
Please include your order number when contacting us so we can locate and review your purchase more quickly.